Privacy Policy

We respect your privacy and are committed to protecting your personal data

How we use your personal data

We collect and use your personal data for a number of reasons, such as for our legitimate interests (or those of a third party) where your interests and fundamental rights do not override those interests.

  • The welfare of your pets is our priority. That’s why we will use your personal details to let you know when your pet is due vaccinations and to remind you about flea and worming. We may also send you appointment and health check reminders, Practice/pet care advice, and we may ask you to fill out reviews and surveys.
  • We will collect your personal data when we are about to enter or have entered into a contract for delivering veterinary services to you. This may include sending the clinical history of your pet along with your contact details to referral services for further treatment of your pet, but we will let you know if this is necessary.
  • We may collect and use your personal data where we need to comply with a legal or regulatory obligation.
  • We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need for your pet(s), or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We will not send you any marketing communications unless you have consented for us to do so (‘opted in’), and you may withdraw your consent for receiving communications at any time.


Your legal rights

Under the General Data Protection Regulations (GDPR), you have a number of legal rights with regards to your personal data. You can request access to your data, and request the correction or erasure of your personal data. You may object to processing or request that we restrict the processing of your personal data. Finally, you can request to receive all your personal data in a machine-readable format such as Excel or CSV, so that it can be easily transferred to another practice.

If you wish to exercise any of the above rights, please contact the Data Protection Compliance Officer at the below address.



Abbeyserve Limited is the controller and responsible for your personal data.


Contact details

Our full details are:          Abbeyserve Limited (registered in England and Wales under company number 09879023), Leeman House, Station Business Park, Holgate Park Drive, York YO26 4GB; or contact the practice directly for more information. 


Data Protection Compliance Officer

Amanda Egan     VetPartners Limited, Spitfire House, Aviator Court, Amy Johnson Way, York YO30 4UZ